Frequently Asked Questions
Everything you need to know about your JW PEI purchase.
What materials are used in JW PEI products?
We are committed to ethical fashion. All JW PEI bags are crafted from high-quality vegan leather and recycled plastic bottles, ensuring a premium look and feel without compromising our values.
How long does shipping take?
Standard shipping typically takes 7-15 business days depending on your location. We also offer express shipping options at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition with all packaging intact. Please note that certain sale items may be final sale.
Do I have to pay for customs and duties?
For international orders, customs duties and taxes may be applied by your local customs office. These charges are the responsibility of the customer and are not included in the shipping cost.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Afterpay and Klarna.